We’re currently working with a fast-growing creative agency that specialises in content, social media, and brand storytelling — and they’re on the hunt for a General Manager / Head of Operations to help shape the next stage of their growth.

This is a key leadership role at the heart of the agency, ideal for someone who thrives in fast-paced creative environments, is confident making things run smoother, and isn’t afraid to speak their mind. The culture is energetic, collaborative, and a bit offbeat — so they’re looking for someone with a strong operational mindset who also has a bit of personality and edge.

The Role:

As General Manager, you'll work closely with the leadership team to ensure the agency runs like clockwork — while still leaving room for creative magic. You’ll oversee day-to-day operations, support team and client delivery, and implement scalable systems to support continued growth.

Responsibilities:

• Leading and optimising agency operations, processes and resource planning
• Working closely with client services and creative teams to ensure projects are delivered on time and on budget
• Managing internal workflows, tools and systems across departments
• Supporting with forecasting, budgeting, reporting and financial planning
• Playing a hands-on role in shaping team culture, structure and communication
• Acting as a right-hand to the founder, helping to translate vision into actionable, scalable plans
• Keeping the team on the ball!!

What They’re Looking For:

• Proven experience in a similar operational or general management role within a creative, content or social-first agency
• Strong understanding of agency workflows — from brief to delivery
• Clear, confident communicator who’s comfortable challenging ideas and bringing their own
• Able to balance structure and creativity — and help others do the same
• Skilled in team leadership, budget ownership, and systems thinking
• Comfortable in a growing, ever-evolving environment
• Bonus points for experience scaling an agency or leading through change