Just Digital People are teaming up with a leading digital agency—one of APAC’s most awarded names in the game. Known for explosive growth, clever content, and data-fuelled ad campaigns, this crew work with some of Australia's most reputable brands. And now, they’re looking to add a Digital Retention Specialist to the mix.

This is your chance to join a buzzing environment where culture comes first, career progression is real, and no two days are the same.

The Role: You’ll be the go-to when it comes to keeping key clients on board.

Think:

• Jumping into client calls when things are shaky
• Understanding what's really going on behind the scenes
• Offering creative solutions, revised strategies or flexible payment plans
• Working closely with the wider digital team to deliver results
• Turning “I think we’ll cancel” into “we’re so glad we stayed”

It’s about being proactive, persuasive, and people-first.

What We’re Looking For: You’ve probably worked in digital marketing or account management before—maybe even in a retention or escalation role. You know how to hold a room, solve problems on the fly, and get buy-in from even the trickiest of clients.

Ideally, you’ll bring:

• A solid understanding of SEO, SEM, and digital campaigns
• Experience handling tough conversations with grace and confidence
• A creative mind that thrives under pressure
• Top-notch communication and people skills
• A calm, solutions-focused approach when challenges arise

Perks & Culture:

• Hybrid setup with flex where it counts
• Generous salary + commission
• Friday lunches, stocked beer & wine fridge
• Massive mid-year & Christmas parties + more social stuff than you’ll know what to do with
• Work alongside a global team with 2,000+ people across the world

If this sounds like your kind of role, apply now with your resume. We’d love to hear from you.

Please note: Only successful applicants will be contacted.