JDP are working with a brand who has a large eCommerce presence and are on the hunt for their next Digital Operations Manager. This company is known worldwide so you will be stepping into some big shoes !!

Lead the strategy and management of digital operations for websites, focusing on improving demand, conversion rates, and add-to-cart metrics. Drive best-in-class digital activation in a dynamic e-commerce environment.

Key Responsibilities:

• Develop and evolve digital operations strategy aligned with business priorities
• Manage e-commerce operations, including product activation, website quality assurance, and promotional execution
• Optimise customer experience through data-driven insights and local expertise
• Lead and coach your team to deliver executional excellence and drive revenue
• Analyse trends and performance, providing actionable recommendations
• Foster strong relationships with internal teams, external partners, and global colleagues
• Analyse customer journey data to identify pain points and opportunities
• Lead A/B testing and experimentation to continuously improve user experience
• Manage and mentor the digital operations team, foster a positive environment and conduct regular performance reviews and provide growth opportunities

Core focus areas:

• Site project oversight
• Team Leadership 
• New product activation
• Issue triage and resolution
• Product attribution for search and navigation
• Onsite promotion management

Qualifications:

• 7 + years experience in Digital Operations Management
• Ability to juggle multiple projects at once while effectively managing your team 
• Experience with Adobe and Google Analytics and project management systems such as Jira and Asana
• Experience leading a team to success 
• Expert level knowledge and experience with web based product, content and catalog management systems.

If this is you, make sure you apply now !!

E: taylor@justdigitalpeople.com.au