Our client is seeking an experienced CRM Manager to design, implement, and manage a robust CRM system that supports sales, marketing, construction, and administration workflows. This role is ideal for a proactive leader who can drive automation, create structured processes, and leverage data insights to enhance customer experiences.

Key Responsibilities:

Developing Strategy:

• Design and execute a CRM strategy to strengthen customer engagement and meet business objectives.
• Build a clear CRM plan that’s scalable, with an emphasis on process optimisation and automation

Implementation & Management:

• Lead the company-wide CRM system deployment, ensuring smooth integration across all relevant departments.
• Continuously refine and optimise customer journeys to ensure timely, relevant communication.

Process Streamlining:

• Develop and implement structured processes across departments to ensure efficiency and collaboration.
• Use automation to enhance communication and improve customer satisfaction.

Insights & Analytics:

• Regularly track and analyse CRM performance, providing actionable insights to improve strategies.
• Recommend future platform investments based on data-driven findings and customer needs.

Experience & Expertise:

• Solid background in leading CRM management, improving customer lifecycle strategies, and data-driven customer engagement.
• Experience with CRM tools such as HubSpot, Monday.com, Pipedrive, with the ability to evaluate and integrate new systems.

Strategic Thinking & Analytical Skills:

• Strong ability to translate customer data into strategic initiatives that support business objectives.
• Proven experience designing personalised customer journeys that produce measurable business outcomes.

Communication & Collaboration:

• Strong interpersonal skills with the ability to explain complex concepts to both technical and non-technical audiences.

If you have a track record of driving CRM success and are ready to take on a pivotal role in shaping customer engagement, we'd love to hear from you.